Terms and Conditions

2. Identification

The present website, accessed on https://lybeing.com/, is property of:

MONKEY LABS, LDA
NIF: 519069420
Morada: Trav. Jogo Da Bola Nr. 1 A R/C, 2655-297 Ericeira, Portugal
Email: info@lybeing.com

Named by LYB – Lift Your Being.

Object

These Terms and Conditions govern access to and use of the website, as well as the terms applicable to purchases made through the online store.

By using this website, you fully accept these terms.

3. Products

LYB sells dietary supplements designed for:

  • Cognitive performance
  • Hydration and pace
  • Focus (with or without caffeine)
  • Energy

Important notice:
Dietary supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.

4. Orders

Users can place orders through the website by:

  • Create an account;
  • Or shop without registering, when that feature becomes available.

Or LYB reserves the right to refuse or cancel orders in the event of a technical error, stock unavailability, incorrect information, or suspected fraud. without registration, when this feature is available.

5. Prices

  • All prices shown include VAT at the current statutory rate, unless otherwise indicated;
  • Shipping costs are calculated and displayed at checkout;
  • LYB reserves the right to change prices without prior notice, without affecting orders that have already been confirmed.

6. Payments

We accept the payment methods listed at checkout, which may include, among others:

  • Bank card;
  • MB Way;
  • Multibanco;
  • PayPal;
  • Other electronic payment methods available at the time of purchase.

Payment is processed securely through third-party providers that are duly authorized for this purpose.

7. Shipping

Orders are shipped via our partner carriers, namely:

  • DPD;
  • CTT.

Shipping costs vary depending on the destination, weight, and volume of the order, as well as the current terms and conditions, and are displayed before the purchase is finalized.

LYB ships to countries in the European Union.

The estimated delivery times, following payment confirmation, are as follows:

  • Mainland Portugal: 2 to 3 business days;
  • Islands: up to 5 business days;
  • Europe: up to 10 business days.

The delivery times listed are merely estimates and may be subject to exceptional delays due to external factors, such as periods of high demand, holidays, logistical constraints, or force majeure.

Deliveries are made on business days between 9:00 AM and 7:00 PM; it is not possible to schedule a specific delivery time.

The carrier will make up to three delivery attempts. If delivery cannot be completed, the package may be returned or will be available for pickup, in accordance with the carrier’s terms and conditions.

If delivery attempts are unsuccessful, reshipping the order will incur additional shipping costs, which will be borne by the customer (starting at €4.10 for mainland Portugal and €9.90 for the rest of Europe).

LYB is not liable for delays attributable to third parties, including carriers, customs authorities, or other factors beyond its control.

8. Right of Withdrawal and Returns

Under applicable law, the customer has a period of 14 days from the date of receipt of the order, to exercise your right of withdrawal without having to provide a reason.

For a return to be accepted, all of the following conditions must be met:

  • The product must be sealed, intact, and show no signs of use;
  • The product must be returned in its original packaging and in perfect condition;
  • Opened, used, or tampered-with products cannot be returned for reasons of hygiene, public health, and food safety.

Return shipping costs are the customer's responsibility, unless otherwise required by law.

Once we have received and verified that the returned items meet the return criteria, we will process the refund within the applicable legal timeframe, using, whenever possible, the same payment method used for the purchase.

9. Subscriptions

LYB may offer products on a subscription basis, with monthly, annual, or other payment terms specified at the time of enrollment.

By subscribing, the customer expressly acknowledges and agrees that:

  • You are purchasing a product with automatic renewal;
  • Authorizes the conduct of automatic recurring payments via the specified payment method, according to the selected frequency;
  • The subscription will be automatically renewed at the end of each period, unless the customer cancels in advance;
  • You can cancel your subscription at any time; please do so before the renewal date to avoid being charged again;
  • The specific terms of the subscription, including price, frequency, and renewal date, are provided at the time of sign-up;
  • Once the renewal has been processed, no refunds will be issued, except in cases provided for by law.

10. Responsability

LYB is not liable for any damages or losses resulting from:

  • Utilização indevida dos produtos;
  • Failure to follow the instructions for use;
  • Inappropriate or excessive consumption;
  • Adverse reactions associated with pre-existing medical conditions or individual sensitivities.

If in doubt, customers are advised to consult a healthcare professional before taking any dietary supplement, especially if they are pregnant, breastfeeding, currently taking medication, or have a diagnosed medical condition.

11. Intellectual Property

All content on this website, including, but not limited to, text, images, graphics, logos, design, trademarks, videos, and visual layout, is the property of LYB or is used with the permission of the respective owners, and is protected under applicable law.

The reproduction, distribution, modification, or use of any content without prior written permission is prohibited.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by Portuguese law.

In the event of a consumer dispute, the customer may seek assistance from a legally authorized alternative dispute resolution body for consumer disputes.

More information is available on the Consumer Portal.